Our new customer ‘meet and greet’ is important for every potential new customer to ensure we are right for you and your pet and you are right for us.

The meet and greet induction process:

Daycare – If your pet is a first time visitor for day care we ask you to bring them for a trial day to ensure they are comfortable in our surroundings and importantly at ease with other pet guests.

Homeboarding – If your pet is a first time guest with us we require a one-night trial stay to make sure that your pet likes it with us and is at ease with other dogs in our home

Both services require you to also bring along important documentation such as insurance details / vaccination records and medication details. We will also discuss a range of areas including eating habits and behaviours to ensure we provide a tailored stay for your pet.

We love ALL sized dogs from the smallest Yorkshire Terrier to the biggest Great Dane.

We the best care for dogs of all ages, for puppies, smaller dogs, and older dogs to ensure all dogs are happy. However, we are not able to look after dogs specified in the Dangerous Dogs Act.

We can only provide care for dogs that meet the following criteria:

• House Trained
• Friendly and sociable with people and other dogs
• Must be fully vaccinated (including kennel cough)
• If vaccinations have lapsed, your dog may not be able to come to day care until 2 weeks have lapsed following vaccination, dependent on how long they have been out of date.
• Must be up to date with flea, tick and worming treatments (using products recommended by the vet)
• We DO NOT accommodate females in season (this includes just coming into season)
• We accept dogs from other families at the same time.
• Must be over 14 weeks old and fully vaccinated. Puppy visits cannot be arranged until this age. 

• We can provide bedding and food and toys. However, if you you would prefer us to use your own please provide at the time of arrival
• You will need to ensure we have emergency contact details of your vets, insurance details (if applicable) and their up to date vaccination record.
• You can supply your own lead/harness (if you want to)
• You can supply your own feeding bowls (if you want to)

Yes – We will require you to sign a waiver.

We recommend that you provide us with your pet insurance details and the contact details for your pets veterinary practice in case of emergencies while you are away. Absolutely Pawsome Ltd will not be liable and responsible for any veterinary costs and fees. We will try our utmost to contact you in an emergency situation as you will be responsible to cover any costs involved in the treatment and care.

For full details, please visit the Terms and Conditions or our Booking Confirmation Form on the appropriate bookings webpage.

In principle, payment is due in full at the time of your booking confirmation. We have a bookings and payment systems that can take electronic/card payments.

Any booking is subject to availability.

Deposits are non-refundable except where the booking is unavoidably cancelled by Absolutely Pawsome Ltd.

At any one time we are limited by the number of dog spaces for which we are licensed. For a small family business, any cancellation, however regrettable, seriously impacts us. Any notice of less than a month could mean we are unlikely to be able to replace the potential lost income as a result of your booking cancellation. Wherever possible we will always try to replace any cancellation, but where we are unable, either in part or in full, up to full payment liability will arise.