Booking 

• On receipt of a satisfactory booking form and Pet Information Form together with a copy of the requested vaccination card(s), we will contact you to provisionally confirm your booking. Until the booking confirmation from us is received and your 50% booking fee paid, your booking is not confirmed.
• All services are charged as stated on our Pricing page which can be found on our website for your selected Absolutely Pawsome Ltd location at abspaws.co.uk. Additional hours beyond the period of stay may be charged at £2.50 per hour.
• Bank Holidays, Christmas, New Year and Easter may incur additional fees which you will be advised of at the time of booking.
• Any dog walked by Absolutely Pawsome Ltd will be walked by a vetted, approved and an insured carer.
• Any dogs home boarded or provided home day-care services (hereafter called ‘boarded’ or ‘boarding’) with Absolutely Pawsome Ltd will stay as part of our own family in our own home and enjoy all the home comforts as we do. Please note, Absolutely Pawsome Ltd has resident family dogs.  By boarding your dog with Absolutely Pawsome Ltd you consent for your dog to be boarded together with dogs from other households.  All dogs are fully supervised, and boarding dogs will be separated should they need to be left unattended for a short period of time, during mealtimes etc.
• Where boarding/day care services are provided, please note ‘boarding’ numbers are strictly limited by our licence but there are likely to be dogs from other households boarding with us, this is particularly so in terms of cross-over dates. As in 1.4 above, dogs from different families will be separated should they be briefly left unattended.  This is for their safety and wellbeing.  By signing these Terms and Conditions you consent to your dog being boarded with other dogs other than our resident dogs.
• A mandatory ‘familiarisation session’ (3 Step Check) is required prior to finally accepting any booking to meet the resident dogs (where applicable) he/she will be staying with whilst in our care. Absolutely Pawsome Ltd will contact you on acceptance of your booking to arrange a time and date (at no additional cost).
• Any monies pre-paid for a booking where, following our mandatory ‘3 Step Check’ we determine it is not in our mutual best interests to proceed with your booking, will be reimbursed in full.
• A Veterinary Release Form and an Owner’s Consent Form must be completed and provided in respect of each pet in our care.
• All bookings must be made at very latest of 7 days before the arrival date, with exception only by mutual agreement. 
• Owing to our own family and holiday commitments (shock, we have to have one too!), any booking is only 100% confirmed 3 months prior to your proposed booking date, although we endeavour to give advance notice of any possible blackout periods (typically this is likely to occur at some point over school holidays).
• We do not accept dogs or bitches that have not been neutered/spayed (unless puppies/young juveniles).
• We do not accept dogs registered under the Dangerous Dogs Act 1991
• We do not accept dog hybrids registered under the Dangerous Wild Animals Act 1976 (eg, Wolf Hybrids).
• We only accept puppies (juvenile dogs under 12 months) by prior arrangement and where the puppy has completed its course of vaccinations, a minimum of 2 weeks has elapsed since the last inoculation and where the puppy is fully house trained.

Cancellations

• All bookings made with Absolutely Pawsome Ltd, under these Terms & Conditions are subject to and acceptance of our Cancellation Policy. Please refer to our full Cancellation Policy (shown on the footer of our website) at abspaws.co.uk. In outline…
• Any cancellation must be provided in writing at the earliest opportunity, either by letter or email direct to the relevant Absolutely Pawsome Ltd physical or email address.
• No booking is confirmed until a 50% (of the total calculated cost) – a non-refundable booking fee has been paid to secure the booking.
• If a customer cancels a booking within 48 hours of a booking date, 100% of the booking is due.
• For a cancellation between 48 hours to 28 days prior to the start of the booking period, 75% of the full booking costs is due.
• For a cancellation over 28 days prior to the start of the booking period, fees less the non-refundable booking fee will be refunded, or held over for subsequent bookings, as directed by the customer.
• We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Our ‘Policy of Fairness’

• Notwithstanding the above, Absolutely Pawsome Ltd will always treat each customer fairly and transparently.
• We will use our best endeavours to replace a cancelled booking with a new customer. Where we are able to resell your original booking period to another customer, to reduce or eliminate any losses that Absolutely Pawsome Ltd might have incurred, we will reimburse you with such monies, less any administration cost.
• Any ‘ad hoc’ bookings that are cancelled between 14 days and 48 hours before the start date of the booking, will require 75% payment for services.
• If Absolutely Pawsome Ltd, cannot provide the service agreed (in extreme circumstances), we will endeavour to give at least 7 days’ notice and any monies paid will be refunded or held over if appropriate.

Aggressive Animals

• The Absolutely Pawsome Ltd will not accept aggressive and anti-social pets.
• The client agrees to be responsible for all costs (including but not limited to medical care, legal fees, etc) if the client’s pet(s) should bite another animal.
• The Client agrees that on booking services for their dog(s) that they have represented that the dog(s) have not shown aggression or caused harm, or threatening behaviour to any individual and/or any pet(s), and the client agrees to contact Absolutely Pawsome Ltd as soon as possible if any of these behavioural changes presents itself or if it has the potential to cause harm to any individual or pet(s).
• We will not board or walk unruly dogs.
• If the client’s dog(s) whilst being boarded shows aggressive tendencies towards any member of Absolutely Pawsome Ltd or their family, or should its behaviour become unacceptable or a nuisance beyond reasonable acceptance, the client agrees that he/she be placed either with the emergency contact or in a boarding kennel, until the client returns, and this will be subject to a transfer charge.

Unforeseen Circumstances 

• In the event that additional items need to be purchased in the absence of the client – i.e. pet food, or other necessary items that contribute to the health and wellbeing of your pet, Absolutely Pawsome Ltd will purchase these, retain a receipt and the Client is responsible for reimbursement of these items on their return.

Updates 

• Please inform us of any changes regarding your contact numbers, your pet’s care needs, your emergency contact details and other pertinent information.

Accompanying documents

• The following are (not exclusive) various forms and documents that may be required to accompany each booking:
  • Booking Form
  • Pet Information Form (includes medical, behavioural information on your pet, emergency contact information, consents form)
  • Veterinary Release Form
  • Service Agreement (for ongoing services)

Privacy Policy

• Our full Privacy and Cookies Policies can be seen on our website, or are available on request. 
• All of our records will be stored in compliance with the General Data Protection Regulation (GDPR).
• Personal information will be kept private and confidential and solely in relation to the services Absolutely Pawsome Ltd have been requested to provide. If requested, your data will be made available to the Local Licencing Authority for us to comply with our Licence Conditions.
• The Absolutely Pawsome Ltd respects our clients’ entrusting us with the care of their pets and related information.

The Absolutely Pawsome Ltd reserves the right to post videos or photos of the dogs in its care in support of its business activities via social media business pages or it’s website unless specifically requested not to do so by the client.

Insurance

• All reasonable care is taken to ensure the highest standards of care are provided.
• The Absolutely Pawsome Ltd has valid public liability insurance, for the peace of mind of its clients.
• The Absolutely Pawsome Ltd is insured with Pet Business Insurance Limited to provide dog walking, pet sitting, home boarding, home day care and pet taxi services. A copy of the policy is on display at our premises and from our business principals and welcomes you to read the policy provisions whilst attending the ‘3 Step Check’ familiarisation session.
• We recommend that you purchase your own separate pet insurance to assist with any emergency veterinary treatment, should the unexpected happen.

Medication/Vaccinations/Immunisations

• Absolutely Pawsome Ltd will follow instructions to administer medications as directed but cannot be held responsible for complications that arise as a result. Any medications required to be given will be documented on a separate sheet to the booking.
• Under no circumstances will Absolutely Pawsome Ltd board any pet that has any form of active contagious illness and you undertake to advise Absolutely Pawsome Ltd prior to any service if you observe or become aware of any change in your pet’s behaviour, welfare or demeanour.
• We require a copy of a valid vaccination certificate and evidence of current flea and worming medication prior to providing our services. There are no exceptions to this requirement.  If a copy has not be emailed to us, please bring your card to the meet and greet.
• If Absolutely Pawsome Ltd (or any member of the household, including resident family dogs) is bitten or exposed to any disease or ailment received from the client’s pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred as a result.
• Should a flea infestation be observed on a boarding dog, you consent to Absolutely Pawsome Ltd to treat the infestation as deemed necessary after discussion with your dog’s veterinary or Absolutely Pawsome Ltd Vet Clinic. Please ensure your dog is fully flea treated and wormed before boarding.  Any costs associated with treatment will be payable by you on collection.

Collars/Leads

Please provide secure collars/harnesses for all visits.

• On arrival any ID tags will be supplemented with those of Absolutely Pawsome Ltd, detailing the name, and contact details of the business and be taken off on collection of your dog.

Exercise, wellbeing and enrichment

• All home day care and home boarding dogs will accompany Absolutely Pawsome Ltd on their daily walking routine as part of their exercise plan (a copy of which will be shown to you on your meet and greet). The walking route can typically be around 1 hour in duration.  By signing these Terms and Conditions, you consent to your dog being exercised off site, on or off-lead (as specified by you) and with other compatible dogs that are well known to us.  If your dog cannot be exercised in this manner, please let us know without delay so suitable alternative arrangements may be made and our exercise plan amended to suit the needs of your dog.
• A further afternoon/evening walk is also undertaken.
• All walks are, at the discretion of the walker, cognisant of the environment, group dynamics, and individual behaviour and recall, off-lead, unless stipulated otherwise by a specific dog owner.
• Enrichment activities take place for all home day care and boarding dogs and by signing this agreement you consent to us undertaking these activities, unless we are specifically requested not to due to medical reasons etc. Enrichment takes the form of play time (typically using soft toys, balls, fetch and seek out), scatter feeding around the house and garden, snuffle mats, treat balls, stuffed Kongs, outdoor platforms, tunnels and dog houses to explore together with socialisation with the resident dogs.  Enrichment is under full supervision and dogs are matched with a ‘play buddy’ for compatibility.
• You consent to your dog sharing our outside area with our resident dogs (or another home day care or boarding dogs) for play and enrichment sessions (under full supervision).
• You consent that dogs from different households will be kept together unless we are notified to the contrary.
• Dogs will be brushed regularly to avoid fur matting and to keep them clean and comfortable during their stay. However, please note we are not dog groomers and do not offer a grooming service. 
• Should your dog become sick/inured or subject to any infectious disease we will seek immediate advice from your Vet. Should your vet be unavailable, or in case of an emergency situation, you consent for us to seek treatment at Absolutely Pawsome Ltd.
• Any dogs which require emergency isolation due to contagious (or suspected contagious) disease will primarily be isolated from the other dogs in their designated room and be required to be collected by their owner or emergency contact as soon as possible. If this is not possible, your dog will be transferred to our or the next nearest veterinary services who provide insolation services for us in support of the business.  Any costs associated with isolation will need to be settled in full by the owner on collection of the dog from the Veterinary.
• You consent to your dog using a crate if it is crate trained and this already forms part of your dog’s usual routine. Crates will not be used for any dog which is not already crate trained and for no more than 3 hours maximum.

Emergency Contact

• Emergency contact details must be provided on your booking form should a situation with your dog arise and you are unavailable.
• The emergency contact needs to be an independent person (ie., if you are on holiday, not one of your holiday party) and authorised to make a decision on your behalf if you are uncontactable.
• Emergency contacts may be used in situations as noted in 3.5 above and must be able to either collect your dog or agree that alternative boarding arrangements can be made (ie, a local kennel facility) if the need arises. Any costs associated with alternative arrangements should the emergency contact be unable to collect/board your dog will be at your expense.

Changes to return date

• Absolutely Pawsome Ltd carefully schedules our time to serve you and our other clients, therefore, there are no refunds or credits for early returns.
• In the event that you, the client is delayed on return, you must inform Absolutely Pawsome Ltd immediately, and we will use our best endeavours to make arrangements for continued cover.
• We ask all clients to please keep to pre-arranged dropping off and collection times unless notified in advance. This greatly assists us with reintroducing your dog to the resident dogs in a calm and controlled manner.

Payments

• Absolutely Pawsome Ltd accepts PayPal/cash/cheque/BACS transfer. Any cheques which do not clear, will be subject to an additional £10 administration fee. Please let us know if you wish to pay via bank transfer and we will provide our banking information.

A booking fee equivalent to 50% of the total sum due for the booking will be requested once your booking has been confirmed by us. 

• The remaining balance is due 48 hours before your pet’s service commencement date.
• Where services are required long term, the client may make payment monthly, by prior mutual consent.
• Where payment is not received in accordance with these terms and conditions of business, Absolutely Pawsome Ltd reserves the right not to proceed with any previously agreed arrangements.

Liability

• Absolutely Pawsome Ltd shall not be liable to the client or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the services, if the delay or failure was due to any cause beyond Absolutely Pawsome Ltd reasonable control.