Last updated 28th January 2024

Cancellation information

Absolutely Pawsome Ltd operates the following Cancellation Policy.

Service Charges

Detailed information on our service charges are available on our website, or as personally quoted through our booking system/email communications. Charges may vary based on the type of service and other factors such as duration and specific needs of your pet. Prices are those that appertain to the year of the booked service. Cancellation charges vary depend on the service and circumstances.

Home Boarding Services

• £35 per 24 hours from Monday to Thursday;
• £40 per 24 hours for Friday to Sunday; and
• £50 per 24 hours on Bank Holidays and special days like Christmas and New Year’s Day.

Note that there is a minimum two-night stay requirement.

Dog Day Care Services

• £25 from Monday to Friday (07:30am – 19:30pm);
• £30 on Saturdays and Sundays; and
• £40 on Bank Holidays and special days
• Additional dog from the same household £5 discount

Pet Pop-Ins Services

• 20-30 minutes visits – £10
• 60 Minutes – £20

• In the event of any cancellation Absolutely Pawsome Ltd adopts a ‘Policy of Fairness’.
• As a small business governed by the restricted numbers of potential customer spaces available under the terms of our licence and the scale of our operation, our latitude for flexibility on cancellation is limited.
• Deposits and Advance Booking Fees are a customer’s way of reserving our services. Advance payments help us to pay our business’ actual costs during a contract.
• If a customer cancels and it’s not Absolutely Pawsome Ltd fault, we have the right to protect ourselves or we will go bust, but we must take into account what our business is actually losing as a result. Such costs must not be excessive. And of course, cancellation may not be your fault either.
• Your booking fee is calculated on 50% of your total booking cost. In the unfortunate event of a cancellation, this booking fee is non-refundable, however there are exceptions.
• No booking is confirmed until a 50% (of the total calculated cost, a non-refundable booking fee) has been paid to secure the booking. And only then, it is conditional on our mandatory 3 Step Check assessment.
• However, your rights under The Consumer Rights Act 2015 mean you have a right to cancel a contract and our policy of ‘fairness’ attempts to be fair and transparent to our customers.

Cancellation charges

Please see below.

• The balance of any booking fees must be paid in full at least 48 hours before the booking period commences.
• Any cancellation must be provided in writing at the earliest opportunity, either by letter or email direct to the relevant Absolutely Pawsome Ltd physical or email address.
• If a customer cancels a booking within 48 hours of a booking date, 100% of the booking is due.
• For a cancellation between 48 hours to 28 days prior to the start of the booking period, 75% of the full booking costs is due.
• For a cancellation over 28 days prior to the start of the booking period, fees less the non-refundable booking fee will be refunded, or held over for subsequent bookings, as directed by the customer.
• We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Our ‘Policy of Fairness’

• Not-with-standing the above, Absolutely Pawsome Ltd will always treat each customer fairly and transparently.
• We will use our best endeavours to replace your cancelled booking with a new customer. Where we are able to resell your original booking period to another customer, and to reduce or eliminate any losses that Absolutely Pawsome Ltd might have incurred, we will reimburse you with such monies, less any administration cost.

Insurance

• Please check whether your holiday and household insurance cover you for any unforeseen cancellation of your pet’s visit/services prior to booking.

Hospitalisation or death

• In the event of hospitalisation of your pet or yourself/immediate family member, or of either party’s sad demise that results in your booking cancellation, please advise us with confirmation in writing and we will look as favourably as we can on such a situation.

Changes

• Please note: Our Terms & Conditions and our Cancellation Policy may change at any time. The most recent versions are provided on links provided on the footer our website. However, in the event of any change that might impact an existing booking of our Terms & Conditions or Cancellation Policy, we will provide such a customer with a minimum of 7 days prior notification in writing.

Advice

• Advice about your legal right to cancel is available from your local Citizens’ Advice Bureau.

Questions

• Please contact us with any questions and we will do our best to answer them.